Kemble at Home in a nutshell
We are, and have always been, a Hereford-based family business. We have been around for quite some time - some 25 years have flown by and it is incredible to think of all the experiences, the memories, the people we have met and who have found a place in our hearts.
Society has changed, and we have changed with it. Yet, although we now deliver our services in a slightly different way (we couldn't even send emails 25 years ago!), our core principles are still the same. Our belief has always been that everybody should be able to live their life exactly how they want it - and that we can help make that possible.
We are a team, and we are proud of our staff. We are blessed with very loyal staff, many of whom have been with us for years, some for decades.
In 1993, Michael and Sharon King founded a small company called Kemble Care, to support people in the community stay as active and independent as possible.
On Christmas Day 1993, they arranged support for their first client.
Word quickly went around that Kemble Care staff were reliable, gentle, and non-intrusive, and before long they were traveling all around Herefordshire and surrounding areas to support people in their daily lives.
2001 - We become 'Investors in People'
In 2001, we achieved the Investors in People Award, which acknowledges companies for creating an atmosphere of positive change - among both clients and staff.
A few years later, we achieved the Investors in People Gold Standard, which is only awarded to organisations who demonstrate the highest level of people management practice.
2009 – Peter takes over
Michael and Sharon successfully ran Kemble Care for over 15 years. In 2009, their son Peter took over the day-to-day management, allowing his parents to starting thinking about ‘the slow life’.
They now spend much of their time working in the garden of their home in the hills of Herefordshire, although they will always be emotionally attached to Kemble.
2012 – Live-in Care sees the light of day
Under Peter’s guidance, Kemble Care continued to flourish. In 2012, we launched a new service: Live-in Care. Some of our clients faced the threatening prospect of having to move into a care or nursing home, and we believed we could prevent – or at least postpone – that from happening.
Live-in care, where a carer moves in with the client, made it possible for people to live in their own home and receive around the clock support. Live-in care has become increasingly popular over the years and is now one of our most sought-after services.
2014 - Welcome Kemble Training!
In 2014, we set up our sister company Kemble Training, which specialises in providing top-notch training for health care providers.
Sharing a roof with Kemble Training has made an important difference to the quality of training we can offer our staff. The company has grown quickly and today, Kemble Training provides introductory and specialist training to care specialists throughout the UK.
2017 - We are Kemble at Home
After having operated under the banner of Kemble Care for more than twenty years, the time came to reconsider the emphasis of our identity.
In 2017, we changed our name to Kemble at Home, because we feel our role is so much more than delivering care: we want to support people in all areas of life, so that they can live their life exactly how they want to – at home and in the community.
2018 - Kemble PA
Early 2018, we took a decision that transformed our business. After nearly 25 years of successful partnership with the Herefordshire Council, we decided to become a solely privately funded provider. This change in focus created a fantastic opportunity to take a fresh look at what we want to mean to people, and how we can make a difference.
In the spring of 2018, we introduced the 'Kemble PA', a revolutionary approach to Visiting Care, where the client builds a strong one-on-one relationship with their most trusted carer, who takes the lead in organising the client's support. The model turned out to be immensely popular among both our carers and our clients, and quickly became our key approach to delivering Visiting Care.
December 2018 - we celebrate our 25th birthday!
On Christmas Day, 2018, we celebrated our 25th birthday.
To celebrate, our founders, Sharon and Michael King, restored an old Kemble tradition and delivered Christmas lunches to our clients' homes.
With the help of their daughter Lizzie and family friend John, they visited several of our clients and brought them a selection of home made treats, accompanied by a bottle of wine of course!
We like to believe we are rather unique. Why? Because we define ourselves in terms of why we do what we do, not what we do.
We know why. Every time we try to describe ourselves, we keep coming back to the same word: fun. We like to bring fun to people’s lives – the lives of our clients, our carers, our office staff, and everybody else we meet in our day-to-day work.
What does this mean? For us, bringing fun means different things. We want our clients to look forward to our next visit, we want our carers and office staff to enjoy coming to work, and we want our partners and friends to enjoy working together with us. We want everybody to say, "Kemble at Home? They are a pleasure to be with."
And we do whatever we can to make that happen. From this desire – to bring fun to people’s lives – have emerged our key principles, which shape everything we do.
We ask ‘why’. We always go back to why we do what we do. With each step we ask ourselves: does this make life better for the client? If the answer is ‘No’, we find a different way of doing it.
We keep it simple. Life is complex enough as it is. We think ‘simple’ is easier to understand, easier to communicate, easier to improve, and easier to remember.
We trust people. Feeling trusted brings out the best in all of us. We give people the space and confidence to make decisions and mistakes, encouraging them to trust their instincts.
We start with ‘yes’. We believe that anything is possible. We are optimistic and creative, we love new ideas, and we focus on solutions.
We keep learning. We want to be better than we were yesterday. We don’t get stuck in our ways, we learn from each other and we learn from our mistakes.
Meet our carers
We are incredibly proud of our team of carers. They have been rock solid, loyal, and many of them have been with us for a long time.
We pride ourselves on looking after our carers, and we aspire to be a company where people feel that they belong, where they matter and are part of something larger.
We are a team, and we welcome you to come and meet us.
Our office team
We go out of our way to make sure that our carers have the freedom and the space to do what they do best - making other people's life easier. We have a wonderful team in the office, who are there to support our carers and take as much weight of their shoulders as possible, so that they can focus completely on our clients.