Frequently asked questions
Is it possible to try your services for a short trial period initially, before deciding whether I want to commit to you?
It certainly is, we understand that this can be a big decision and we are more than happy to work a trail period out with you for peace of mind.
Is the quality of your service inspected and accredited regularly?
Kemble at Home is fully regulated by the Care Quality Commission (CQC), England’s regulator of health and social care. The CQC periodically inspects the quality of our care services, and their reports are publicly available online. In our latest review, we were rated 'outstanding' for Caring and ‘good’ in all other areas. Click here to read the report.
How do I arrange support with Kemble at Home?
The easy thing to do is to give us a call. We will arrange to come and visit you, at a time and place of your convenience, to discuss what you would like to achieve and how we can be of help. Once you have made your decision, we will together draft a ‘Support Plan’, which includes all the relevant details about how we will work together.
How do you select and recruit your staff?
Our staff are the cornerstone of who we are, and it is imperative to us that they share our attitudes and core values. All our staff go through an extensive recruitment process before working with us. Naturally, we take extensive measures to ensure your personal safety, and all our carers are vetted and undergo a DSB (Criminal Records Check) before working with clients.
What sort of training do your carers receive?
All our carers are thoroughly trained by our sister company, Kemble Training. They are trained to support in a wide variety of complex physical conditions, including dementia, Parkinson’s, and multiple sclerosis, to name but a few. Further, the training covers among other topics basic first aid and medication, personal care, safeguarding, and the Mental Capacity Act.
How quickly can you start?
We can start almost immediately after our first assessment, usually between 24 and 48 hours.
What if I have an emergency when the office is closed?
Our offices are open from 8.30am to 5:00pm Monday - Thursday and 8:30am to 4:00pm on Friday. Aside from this, we operate an out-of-hours emergency service which is manned from 7am to 10pm. During these hours, there is always someone at the end of the telephone line to assist with any support-related emergencies.
How much do Kemble at Home services cost and can I get help with these fees?
All our prices are inclusive, there are no hidden costs. The costs will depend on your personal situation and preferences – for more information see our ‘live-in care’ and ‘visiting care’ pages. Some people will be entitled to financial assistance, either from their local Social Services office or via other Government grants.
How do you ensure that your staff delivers the highest quality care?
In addition to being regularly inspected by the CQC, England’s health and social care regulation body, we have sophisticated systems in place to ensure our staff provides high quality care. All our staff are thoroughly trained, and we work closely together with other healthcare professionals to ensure that our services are in line with the latest developments in healthcare. Our office staff provides continuous support to our carers and clients and regularly touch base with our clients to discuss whether there is anything that we can do to improve our services.