Herefordshire's friendliest home care provider
We are not your average home care company, we are Kemble at Home. We pride ourselves on looking after our clients well – and our staff. We are a strong, solid team of loyal staff, many of whom have been with us for years, if not decades.
Fantastic news! At our latest inspection, the Care Quality Comission (CQC) has rated us 'Outstanding' for Caring and 'Good' Overall. Read on...
Why we are here
We offer much more than just ‘home care’ – we want to make people’s lives more interesting, more exciting, and more fun. We want people to go to bed in the evening, thinking, “this was a good day” and “I am looking forward to tomorrow”.
We know we can make that possible. Our carers are the best – by some way. They love their clients, they love their job, and they are good at it.
Our carers want to go the extra mile for their clients, and we do everything we can to enable them to do just that. They build up close relationships with their clients, get to know their habits, routines, and preferences, and they are at their best when they can do something special for them.
“We keep it simple” is one of our key principles, and we like to make getting some support as straightforward as possible. You decide what you want, and we make it happen.
For us, the enjoyment is in doing something good for someone else, in getting the best out of others – our clients as well as our carers – and in making each day a pleasure for all involved.
Our approach is unique, and we are proud of it. We have thought long and hard about how to support people in a way that is personal, flexible, and simple. We want our clients to be in control of their own support – after all, they are best placed to decide what they want and how they like it done.
We live by a few principles, which shape everything we do. We keep things simple, is one. We minimise paperwork, we use small teams (handpicked by the client), we communicate clearly and openly and we always find the easiest solution.
Another key feature of our approach is that we trust people. Our carers are well trained, and we encourage them to trust their professional instinct. We give them as much freedom as possible to decide directly with the client how they wish to work together.
Moreover, we always start with 'Yes'. We take pride in being flexible, optimistic, and solution-focused, and we believe that anything is possible. We keep improving, we are open to ideas, and we happily change our ways if that suits the situation better.
In practice, this means that we put the relationship between our clients and their carers above anything else. We make sure our clients are matched with a carer (or carers) that they like and trust, and we don’t get in the way of that relationship.
In our experience, clients usually prefer to arrange things directly with their carers, instead of having to go through an office. We love to make that possible, and our carers are great at arranging things in a way that is simple, professional, and personal. The office is there to support – the carers are the ones who really make it happen.
What you can achieve (and how we believe we can help make it happen)
We believe that whatever the challenges life throws at us, whether it is illness, impairment or old age, life can still be engaging and dynamic. Our staff are positive, solution-focused personalities, who are in their jobs because they love being with people – and they love to help. When we leave, we want you to feel you've had a good day.
...get out and about
Life is no fun being stuck indoors – we want you to be able to come and go as you please. Sometimes, just knowing somebody is with you can make it easier to get out and about.
…Make most out of life with an illness
We drive you to visit family and friends, we accompany you to community events, join you to ‘flicks in the sticks’ or hop on the bus with you to go shopping for a new wardrobe. Let’s get some air!
Illness can completely throw our plans for what we would like to achieve in life. However, we are convinced that even under the most strenuous conditions, people can still find enjoyment and contentment in life.
We are trained to support with a wide range of conditions. And we are with you to find happiness in the smallest of things – playing a game of cards, listening to music together, getting some fresh air, picking flowers for the dining table or sharing a belly laugh with old friends.
…Recover at home, instead of in the hospital
After a fall or an operation in the hospital, most people want to go home as soon as possible.
We help to get you home. We collect you when you are discharged, we help you settle back into your daily routines at home, and we support with aftercare and medical treatments. Anything to allow you to recover in the comfort of your own home.
…Sleep soundly at night (while we are there to keep an eye out)
Sometimes, it can be reassuring to know there is someone there to keep an eye out at night, in case we don’t feel well or need to stay safe. Let us be your extra pair of ears and eyes, so that you can have a good night’s rest.
…Take a break from caring for a loved one
Looking after a loved one can be quite a responsibility. Sometimes, we all just need a little break, whether to rest or attend other duties.
We often provide ‘respite care’ for families where one of the family members is being looked after by one or more of the others. It doesn’t matter whether it is a few hours or a few days, we look after your loved one for as long as necessary.
… Enjoy your last days in the comfort of your own home
We have got a select palliative care team, who have been trained through St. Michael’s Hospice in palliative and end-of-life care. We often help our clients’ families after their loved one has passed away. We do whatever it takes to allow them to focus on what is really important – we clean the house, cook meals, serve coffee and cakes, we redirect post, notify utility providers, insurance and other relevant organisations, and take on other administrative arrangements.
How we can help
We can support in different ways. We offer two main services: Visiting Support and Live-in Support. The main difference between the two? Visiting Support is an hourly service, where we come and visit you as and when you need it. With Live-in Support, one of our carers comes to live with you and is there to help out come day or night.
Not sure which service would suit you best? Keep reading below to find out more, or leave us a message - we will call you back to discuss how we can help.
Visiting Support (Kemble PA)
Our Visiting Support Service is unique, and we are proud of it. You personally choose your own 'Kemble PA', who becomes your primary source of support.
Whether you would like a hand in the house or need someone to run errands or do the heavy lifting, your Kemble PA is your primary source of support.
The Kemble PA takes away the stress and worry of arranging support - it is designed to make life easy, simple, and enjoyable.
Intrigued? Find our more about Visiting Support.
Live-in care has become a popular alternative for individuals or couples who need support in their daily lives and would like to keep living in their own home. And who wouldn't?
Live-in care is a life-changing service where a carer comes to live with you, in your own home, and is available around the clock to help out with all things small and big.
An important advantage of live-in care is that you can keep on living in your own home, with your own daily routines, your own things around you, in your own neighbourhood.
Very often, strong bonds form between our clients and their live-in carers. After a while, they know you so well, they know when to sit down for a chat and a cup of tea, when to encourage you to get out and about, or when to just keep quiet for a while. Ah, the peace of mind...
Read more about Live-in Support